ALEX, I would like your help please. The latest is that Jeep Customer Care, Megan out of the Ft. Myers office, called me a few days ago to tell me that the needed part was in and to make an appointment to have it installed. I called her back to make sure I had the correct dealership to go to. She told me Cape Coral. I am not sure why she called me rather than the dealer. I don't know if the dealer ordered the part, or she did. I made an appointment for yesterday and was told that they, Cape Coral, got the part in but it was the wrong part. Another wasted day. They told me that Customer Care told them that I needed to go to the installing dealer (contrary to Mopar parts warrantee policy) to have it fixed. Please know that the last problem I had with my Renegade was a 5 week episode with faulty radar sensor and Jeep Customer Care told me that for future needs, go to Cape Coral, they were the best in the area.
It is not clear to me who ordered this latest part and why it would not work. I called Megan. She then told me that Cape Coral could/would not fix the issue and I needed to drive back to the installing dealer, Naples Jeep. When I questioned her on why this 3rd attempt at Cape Coral failed, who ordered the part, what was the part (so that I could try to avoid the same thing happening again, she was very rood, would not allow me to talk, and seemed very confused on the whole issue. I immediately cancelled all of my appointments and took the car to Naples. It is sitting down there waiting for I'm not sure what. The Naples service people were very nice (as was Cape Coral) but said they need to research the issue. They looked at the sensor bracket that feel off and admitted something went very wrong. I drove back home to contact Customer Care and ask what the heck is going on with parts breaking, being sent all over SW Florida for fixes, etc. I was told that Megan was not longer available because she closed out the case. Closed out the case? Nothing is fixed. I don't have access to my car, etc. I asked for the case to be reopened or a new case number to be generated. I was told NO. I protested, asked for a supervisor, was told a supervisor would call by the end of the day. NONE DID. My closed out Case # is 59358185. Please open up the case again OR create a new case AND tell me what the heck is going on. I also want to know what part number they tried and why it didn't work.
BEWARE PEOPLE WHEN WORKING WITH JEEP CUSTOMER CARE.