Park sense error message - "failure, take to dealer." Dealer says that bracket that holds sensor to rear bumper came loose. He claims that the bumper was modified when another Jeep dealer installed factory hitch and that that dealer messed with the bracket and that is why it fell off. I can see no evidence of that. Looks to me like bracket was originally thermally bonded to bumper and the bond failed. The car has only 2300 miles on in and is under Warranty. Dealer who is working on sensor issue will not do work under warranty, claims I need to take it to dealer who put on the factory hitch - which is too far for me to drive. Customer Care says the dealer that I refused Warranty needs to take pic of the part and send it to Jeep Warranty dept. He no longer has the part, so can't. I have the part but they won't allow me to send it in. People who put in the hitch could care less
JEEP CUSTOMER CARE SUCKS. Jeep dealers suck. Warranty means nothing. Everybody is pointing fingers. SOMEBODY AT JEEP IS RESPONSIBLE. I BOUGHT A NEW JEEP, HAD JEEP INSTALL THE JEEP HITCH. SENSOR FALLS OUT AFTER 2300 MILES. THEY WANT TO CHARGE ME OVER $500 FOR A NEW BUMPER TO FIX SOMETHING THAT SHOULD BE COVERED BY WARRANTY. THERE HAVE BEEN MANY OTHER PROBLEMS, ENOUGH TO LEMON LAW THE CAR.
IDEAS ON WHAT TO DO BESIDES NEVER BUYING A JEEP AGAIN??? WOULD RATHER NOT GO THROUGH LEMON LAW. SMALL CLAIMS COURT?
JEEP CUSTOMER CARE SUCKS. Jeep dealers suck. Warranty means nothing. Everybody is pointing fingers. SOMEBODY AT JEEP IS RESPONSIBLE. I BOUGHT A NEW JEEP, HAD JEEP INSTALL THE JEEP HITCH. SENSOR FALLS OUT AFTER 2300 MILES. THEY WANT TO CHARGE ME OVER $500 FOR A NEW BUMPER TO FIX SOMETHING THAT SHOULD BE COVERED BY WARRANTY. THERE HAVE BEEN MANY OTHER PROBLEMS, ENOUGH TO LEMON LAW THE CAR.
IDEAS ON WHAT TO DO BESIDES NEVER BUYING A JEEP AGAIN??? WOULD RATHER NOT GO THROUGH LEMON LAW. SMALL CLAIMS COURT?