Hi Don Korn,Park sense error message - "failure, take to dealer." Dealer says that bracket that holds sensor to rear bumper came loose. He claims that the bumper was modified when another Jeep dealer installed factory hitch and that that dealer messed with the bracket and that is why it fell off. I can see no evidence of that. Looks to me like bracket was originally thermally bonded to bumper and the bond failed. The car has only 2300 miles on in and is under Warranty. Dealer who is working on sensor issue will not do work under warranty, claims I need to take it to dealer who put on the factory hitch - which is too far for me to drive. Customer Care says the dealer that I refused Warranty needs to take pic of the part and send it to Jeep Warranty dept. He no longer has the part, so can't. I have the part but they won't allow me to send it in. People who put in the hitch could care less
JEEP CUSTOMER CARE SUCKS. Jeep dealers suck. Warranty means nothing. Everybody is pointing fingers. SOMEBODY AT JEEP IS RESPONSIBLE. I BOUGHT A NEW JEEP, HAD JEEP INSTALL THE JEEP HITCH. SENSOR FALLS OUT AFTER 2300 MILES. THEY WANT TO CHARGE ME OVER $500 FOR A NEW BUMPER TO FIX SOMETHING THAT SHOULD BE COVERED BY WARRANTY. THERE HAVE BEEN MANY OTHER PROBLEMS, ENOUGH TO LEMON LAW THE CAR.
IDEAS ON WHAT TO DO BESIDES NEVER BUYING A JEEP AGAIN??? WOULD RATHER NOT GO THROUGH LEMON LAW. SMALL CLAIMS COURT?
ALEX, I would like your help please. The latest is that Jeep Customer Care, Megan out of the Ft. Myers office, called me a few days ago to tell me that the needed part was in and to make an appointment to have it installed. I called her back to make sure I had the correct dealership to go to. She told me Cape Coral. I am not sure why she called me rather than the dealer. I don't know if the dealer ordered the part, or she did. I made an appointment for yesterday and was told that they, Cape Coral, got the part in but it was the wrong part. Another wasted day. They told me that Customer Care told them that I needed to go to the installing dealer (contrary to Mopar parts warrantee policy) to have it fixed. Please know that the last problem I had with my Renegade was a 5 week episode with faulty radar sensor and Jeep Customer Care told me that for future needs, go to Cape Coral, they were the best in the area.Hi Don Korn,
I am sorry to hear about your experience and certainly understand your frustration. If you would like us to look into this further for you, please send us a private message with your VIN and/or case number.
Alex
Jeep Social Care Specialist
Hi Don Korn,ALEX, I would like your help please. The latest is that Jeep Customer Care, Megan out of the Ft. Myers office, called me a few days ago to tell me that the needed part was in and to make an appointment to have it installed. I called her back to make sure I had the correct dealership to go to. She told me Cape Coral. I am not sure why she called me rather than the dealer. I don't know if the dealer ordered the part, or she did. I made an appointment for yesterday and was told that they, Cape Coral, got the part in but it was the wrong part. Another wasted day. They told me that Customer Care told them that I needed to go to the installing dealer (contrary to Mopar parts warrantee policy) to have it fixed. Please know that the last problem I had with my Renegade was a 5 week episode with faulty radar sensor and Jeep Customer Care told me that for future needs, go to Cape Coral, they were the best in the area.
It is not clear to me who ordered this latest part and why it would not work. I called Megan. She then told me that Cape Coral could/would not fix the issue and I needed to drive back to the installing dealer, Naples Jeep. When I questioned her on why this 3rd attempt at Cape Coral failed, who ordered the part, what was the part (so that I could try to avoid the same thing happening again, she was very rood, would not allow me to talk, and seemed very confused on the whole issue. I immediately cancelled all of my appointments and took the car to Naples. It is sitting down there waiting for I'm not sure what. The Naples service people were very nice (as was Cape Coral) but said they need to research the issue. They looked at the sensor bracket that feel off and admitted something went very wrong. I drove back home to contact Customer Care and ask what the heck is going on with parts breaking, being sent all over SW Florida for fixes, etc. I was told that Megan was not longer available because she closed out the case. Closed out the case? Nothing is fixed. I don't have access to my car, etc. I asked for the case to be reopened or a new case number to be generated. I was told NO. I protested, asked for a supervisor, was told a supervisor would call by the end of the day. NONE DID. My closed out Case # is 59358185. Please open up the case again OR create a new case AND tell me what the heck is going on. I also want to know what part number they tried and why it didn't work.
BEWARE PEOPLE WHEN WORKING WITH JEEP CUSTOMER CARE.
Hi Don Korn,Alex,
So I called Customer Care yet again and they said that I shouldn't expect to hear from anybody soon because the issue has been elevated to a higher level and the higher level people take much more time to get back to you.
I HAVE GIVEN UP ON JEEP CUSTOMER CARE. YOU GUYS DON'T KEEP YOUR PROMISES AND SEEM TO CAUSE MORE TROUBLE AND AGGRAVATION THAN IT IS WORTH. I am 75 years old, maybe in my lifetime I will get a response????????
